Refund Policy

At Shopnex Store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward refund policy to ensure your peace of mind. Please read our refund policy carefully to understand your rights and responsibilities when requesting a refund.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 3 days of receiving your order. We will arrange for a replacement or offer a full refund, including any shipping fees.

Incorrect or Incomplete Orders: If you receive an incorrect or incomplete order (e.g., missing items), please notify us immediately. We will rectify the error and ensure you receive the correct items or issue a refund for the missing items.

Cancellation Before Shipment: If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will refund the full purchase amount to your original payment method.

2. Non-Refundable Items

Please note that certain items are non-refundable under our policy:

Customized or Personalized Products: Products that have been customized or personalized according to your specifications are non-refundable unless they are damaged or defective upon arrival.

Final Sale Items: Clearance or discounted items marked as "Final Sale" are non-refundable and cannot be returned unless they are damaged or defective.

3. How to Request a Refund

To request a refund, please follow these steps:

Contact Customer Support: Email our customer support team at shopnex.help@gmail.com with your order details and reason for the refund request.

Provide Evidence: If applicable, provide evidence such as photos of damaged or defective products to support your refund request.

Return the Item: If instructed to return the item, please follow the return instructions provided by our customer support team. Return shipping costs may be covered by Shopnex for eligible refunds.

4. Processing Time

Once we receive your refund request and any required evidence, we will process your refund within [number] business days. The refund will be issued to your original payment method, and you will receive a notification once the refund has been processed.

5. Contact Us

If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact us at shopnex.help@gmail.com. Our customer support team is here to help you resolve any issues promptly.

6. Changes to Our Refund Policy

We reserve the right to update or modify our refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review our refund policy periodically for updates.

Thank you for shopping at Shopnex Store! We appreciate your trust in us, and we're committed to providing you with a seamless shopping experience.