Return Policy
Thank you for shopping with Shopnex! We want you to be completely satisfied with your purchase. If you’re not, we’re here to help!
Return Eligibility
- You may return most new, unopened items within 30 days of delivery for a full refund.
- Items must be in their original condition, with all tags and packaging intact.
- Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Personal care items
How to Initiate a Return
- Contact Us: Email our customer support team at shopnex.help@gmail.com with your order number and reason for return.
- Receive Return Authorization: We will provide you with a Return Authorization Number and instructions on how to proceed.
- Ship Your Item: Pack the item securely, include a copy of your original receipt, and write the Return Authorization Number on the package.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent).
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-7 business days.
Exchanges
- If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
- If your item is damaged or defective, please contact us at shopnex.help@gmail.com within 48 hours of receiving your order. We will arrange for a replacement or refund at no extra cost.
Contact Us
For any questions or concerns about our return policy, feel free to reach out to us at shopnex.help@gmail.com.
Thank you for choosing Shopnex!